RESERVE

We kindly ask you to familiarize yourself with the following rules in our establishment.

This will allow both parties to avoid unpleasant situations and enable us to focus on providing you witha comfortable and pleasant stay.

Making a reservation means you have read and accepted all the terms.

Regulations at Villa Victoria

WE WISH YOU A PLEASANT STAY

  1. Check-in: 16:00 Check-out: 10:00
  2. Cancellation of reservation: Standard reservation guaranteed (deposit payment required - 30%). The confirmation of the reservation is the payment of a deposit amounting to 30% of the value of the ordered services within 3 days of making the reservation. Failure to pay the deposit results in the cancellation of the reservation.
  3. In case of cancellation or shortening of stay, the paid deposit will be counted towards the costs of the held reservation. The remaining payment must be settled on the day of arrival.
  4. Cancellation policy:
    In case of cancellation of the booked stay, Villa Dolce Vita refunds:
    1. 50% of the deposit value if the cancellation is reported up to 30 days before the start of the stay.
    2. The deposit is non-refundable if the cancellation is made less than 30 days before the start of the stay.
  5. The difference between the payment made for the reservation and the cancellation fee (if any) will be refunded to the Client in the form of a transfer to the bank account provided by them.
  6. The cancellation fee will be deducted from the amount of the deposit paid or from the amount of the paid stay, or charged to the credit card.
  7. In case of shortening the stay at the Hotel, the Guest will be charged, in addition to the price for the completed stay, an additional fee equal to 100% of the price of the unfulfilled stay. Paid amounts are non-refundable.
  8. Cancellation of the reservation requires written form.
  9. In case of no-show at the property and failure to inform the property in writing, the Guest will be charged the total price of the reservation.

Booking conditions

  1. The hotel stay at Villa Victoria starts at 4:00 PM and ends at 10:00 AM on the day of departure.
  2. Breakfast is served from 8:00 AM to 10:00 AM, and dinner from 4:00 PM to 6:00 PM (dinners are served buffet style; in case of lower occupancy, dinner is served).
  3. Payment for the stay at Villa Dolce Vita and the local tax is collected on the day of arrival. In case of early cancellation or shortening of the stay, the property does not refund the payment for unused stay, meals, or services.
  4. The guest should request an extension of their stay beyond the specified period at the reception by 9:00 AM on the day the rental period ends.
  5. The guesthouse will extend the stay provided there are available rooms.
  6. For extensions by the guest from 11:00 AM to 4:00 PM, a fee for half a day will be charged; after 4:00 PM, the full daily rate will be added to the bill.
  7. The property may refuse to accept a guest who is under the influence of alcohol, drugs, or psychotropic substances, or who violated the rules during a previous stay, caused damage to property or persons, or disturbed the peace at the property.
  8. Villa Dolce Vita is not responsible for damage to property, loss of money, valuables, items of artistic value, and other belongings left by guests in the property.
  9. Guests should not move the room furnishings or change their arrangement without the reception's consent.
  10. Please do not take towels, blankets, or other equipment out of the room.
  11. Meals are served in the dining room at scheduled times. For the comfort and aesthetics and respect for other guests, please do not come to the dining room in swimwear or a bathrobe.
  12. The owner of Villa Dolce Vita is not responsible for damage or loss of a car or other vehicle belonging to the guest, nor for any property inside it. Parking is free and unguarded.
  13. Although we love animals very much, we cannot accept them at our Villa.
  14. Quiet hours are from 10:00 PM to 6:00 AM. Please maintain quiet during these hours.
  15. Guests visiting from outside the property are asked to inform the reception of this fact. NOTE! We reserve the right to refuse permission for outside guests.
  16. Guests from outside may be asked to present identification. Invited guests may stay at the property until 10:00 PM.
  17. Due to fire safety requirements and general safety, the use of electric heaters, radiators, irons, and other electrical devices not provided by the property is prohibited in the rooms.
  18. An iron and a hairdryer can be borrowed for a limited time free of charge at the reception.
  19. For the comfort and safety of our guests, there is a TOTAL BAN ON SMOKING TOBACCO in all indoor areas of Villa Dolce Vita. An ashtray for smoking guests is located outside, in front of the building.Failure to comply with this obligation will result in you covering the costs of ozone treatment of the room amounting to500 PLN.
  20. The guest is fully financially responsible for damages, destruction of items, furnishings, and technical equipment of the property caused by their fault or by visitors. Damages discovered after leaving the room will be charged to the tenants after consultation.
  21. Lost key - fee300 PLN.
  22. Items left in the room after the guest's departure are stored for 3 months and then removed. If requested to send them to a specified address, the costs are borne by the recipient.
  23. The pool is open from10:00 AM to 8:00 PM.Jumping into the water and running in the pool area is prohibited.
  24. The indoor playroom is open from8:00 AM to 9:00 PM.
  25. The gym is open from10:00 AM to 8:00 PM.
  26. Unaccompanied minors are prohibited from being in the pool and gym without adult supervision.
  27. In the playroom and on the playground in the garden, there is a total ban on leaving children unattended.
  28. The animator is not a caregiver (animations only during organized events). The animator's task is to play with children willing to participate in games.
  29. Strollers and private bicycles are stored in the bike shelter next to the parking lot.
  30. Trash bags and toilet paper are available at the reception.
  31. Taking food out of the dining room is prohibited!
  32. In the bar and dining area, consuming your own food and alcohol is prohibited.
  33. For gatherings with your own supplies and alcohol, we invite you to the Grill Hut in the garden.
  34. Possibility to extend the stay until 6:00 PM - half price for accommodation (with the property’s consent).

General principles

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Villa Victoria